Cancellation and refund eligibility depends on the specific airline, hotel, package, transport provider or other supplier attached to the booking. Before confirming a paid booking, SCTT will communicate the available cancellation or change conditions where applicable.
Refund processing can begin only after the relevant supplier confirms the refundable amount. Supplier penalties, payment charges or applicable service charges may be deducted according to the booking terms.
For a cancellation or refund request, contact SCTT with your SCTT order number and the customer phone number used for the booking.